Plain English version: We only collect what we need to run the service. We don't sell your data. We don't share it with advertisers. We don't collect anything beyond what's necessary to generate your invoices, send your texts, and keep your account working.
2. Information We Collect
We collect only what's needed to run the service:
- Account information: Your name, email address, and business name when you sign up.
- Job data: Customer names, phone numbers, addresses, and job descriptions you enter when submitting jobs.
- Payment information: Handled entirely by Stripe. We never see or store your full card number.
- Document templates: Files you upload are stored securely and used only to generate your documents.
- Usage data: Basic information about how you use the app to help us improve it. No third-party analytics tools.
3. How We Use Your Information
- To operate your account and provide the Relay service
- To generate invoices, documents, and work orders on your behalf
- To send automated text messages to your customers as directed by your job submissions
- To process your subscription payments via Stripe
- To respond to your support requests
- To send you product updates and account notifications (you can opt out anytime)
4. Text Message Communications
Relay sends SMS messages to your customers on your behalf. By submitting a job with a customer's phone number, you confirm that the customer has consented to receive business texts. Customers can reply STOP to any message to opt out. We do not use customer phone numbers for any other purpose.
5. What We Do NOT Do
- We do not sell your data to anyone, ever.
- We do not share your data with advertisers or marketing platforms.
- We do not use third-party advertising trackers or analytics.
- We do not collect your Social Security number, government ID, or sensitive financial information.
7. Data Storage and Security
Your data is stored on Firebase (Google Cloud) with encryption at rest and in transit. We use HTTPS-only access and secure API key management. If you become aware of a security issue, contact us immediately at support@portal-relay.com.
8. Data Retention and Deletion
We retain your data for as long as your account is active. If you cancel, your data is kept for 90 days then permanently deleted. To request immediate deletion, email support@portal-relay.com with the subject line "Delete My Account."
9. Your Rights
- Access, correct, or delete your personal data
- Export your data in a portable format
- Opt out of marketing emails at any time
Contact support@portal-relay.com to exercise any of these rights.
10. Changes
If we make material changes, we'll notify you by email at least 14 days before they take effect. The "Last updated" date at the top always reflects the current version.